Privacy policy

3.3 Statutory data protection officer

We have appointed a data protection officer for our company.

DEUDAT GmbH
Marcel Wetzel
Zehntenhofstr. 5b
65201 Wiesbaden
Germany

Phone: +49 611 950008-40
Email: datenschutz@muepro.de

3.4 Revoking your consent to data processing

Many data processing procedures are only permissible with your explicit consent. You may revoke the consent you have granted at any time. To do so, you simply need to send us an informal email to this effect.

Your revocation does not affect the lawfulness of the data processing performed prior to the revocation of consent.

3.5 Data subject rights

3.5.1 Right to object to data collection in specific cases and to direct marketing (Art. 21 GDPR)

If data is processed pursuant to points (e) or (f) of Art. 6 (1) GDPR, you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you; this equally applies to profiling founded on these provisions. For the legal basis upon which an instance of data processing is founded, please refer to this privacy policy. If you lodge an objection, we shall cease to process your affected personal data unless we can present compelling and legitimate grounds for the data processing which override your interests, rights and liberties or unless the data processing serves the assertion, execution or defense of legal claims (objection pursuant to Art. 21 [1] GDPR).

Where your personal data is processed for direct marketing purposes, you shall have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object, your personal data will subsequently no longer be processed for such direct marketing purposes (objection pursuant to Art. 21 [2] GDPR).

3.5.2 Right to lodge a complaint with the competent supervisory authority

If the GDPR is infringed, the data subject has the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint shall exist without prejudice to any other administrative or judicial remedy.

3.5.3 Right to data portability

You have the right to have data which we process automatically on the basis of your consent or for the performance of an agreement surrendered to you or to a third party in a commonly used and machine-readable format. Insofar as you demand that data be transmitted to another controller, this shall be only affected where technically feasible.

3.5.4 Access, blocking, erasure and rectification

In accordance with the applicable statutory provisions, you have the right to access the personal data saved relating to you, its source and recipients, and the purpose of the processing of this data at any time free of charge, and, if applicable, the right to have this data rectified, blocked or erased. In this regard and should you have any other queries, you may contact us at any time at the address listed in our legal notice.

3.5.5 Right to restriction of processing

You shall have the right to obtain restriction of the processing of your personal data.

In this regard, you may contact us at any time at the address listed in our legal notice. A right to the restriction of processing exists in the following cases:

• If you contest the accuracy of the personal data stored by us, we generally need time to verify its accuracy. You shall have the right to obtain restriction of the processing of your personal data for the duration of this verification process. If the processing of your personal data was/is unlawful, you may demand that its processing be restricted rather than it being erased.
  
• If we no longer need your personal data, but it is required by you for the exercise, defence or establishment of legal claims, you have the right to obtain restriction of its processing rather than it being erased.
• If you have objected to data processing pursuant to Art. 21 (1) GDPR, your interests must be weighed up against ours. Until it is determined whose interests take precedence, you shall have the right to obtain restriction of the processing of your personal data..

If you have restricted the processing of your personal data, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a member state.

3.6 Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

3.7 Legal basis of processing

If you have given your consent to your personal data being processed for a specific purpose, this processing shall be in accordance with point (a) of Art. 6 (1) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 (1) TTDSG. The consent can be revoked at any time. If such processing is necessary in order to perform or initiate a contract with you, the processing shall be founded on point (b) of Art. 6 (1) GDPR. In a number of cases such as to comply with tax law obligations, we may be subject to a legal obligation to process personal data; in such cases, the legal basis for this is point (c) of Art. 6 (1) GDPR. In rare cases, data may be processed to protect the vital interests of you or of another natural person. In this exceptional case, data shall be processed pursuant to point (d) of Art. 6 (1) GDPR. Finally, data processing may also be founded on point (f) of Art. 6 (1) GDPR. This is the case if data is processed to protect a legitimate interest of the company or of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. It can already be assumed that such a legitimate interest exists if you are a customer of ours. If the processing of personal data is based on point (f) of Art. 6 (1) GDPR, our legitimate interest shall be the execution of our business activities.

3.8 Security

As the data processing controller, we have implemented technical and organisational security measures in accordance with Art. 32 GDPR. These include in particular measures to safeguard the confidentiality, integrity and availability of data. Further, we have put processes in place which guarantee the protection of data subjects’ rights, the erasure of personal data and an immediate reaction to such data being jeopardized. We additionally guarantee the protection of personal data already when developing and selecting hard- and software in accordance with the principles of Art. 25 GDPR. All of our employees and those persons who are involved in data processing are obliged to comply with the General Data Protection Regulation and other data protection legislation and to handle personal data confidentially.

In the event that personal data is collected and processed, the information shall be transmitted in encrypted form in order to prevent the misuse of data by third parties. Our security measures are revised on an ongoing basis in line with technological developments.

Online data transmission can nonetheless entail security vulnerabilities, and as such comprehensive protection cannot be guaranteed.

3.9 Changes to our data privacy rules

We reserve the right to amend our security and data protection measures insofar as is necessary due to technical developments. In such cases, we will also amend our data protection information accordingly. Please therefore refer to the latest version of our privacy policy.

4. Data collection on our website

4.1 Cookies

These web pages occasionally make use of so-called cookies. Cookies will not damage your computer and do not contain any viruses. Cookies serve to make our website more user-friendly, more efficient and more secure. Cookies are small text files which are stored on your computer by your browser.

The majority of the cookies used by us are so-called session cookies. These are automatically deleted at the end of your visit. Other types of cookie remain stored on your terminal until you delete them. These cookies enable us to recognize your browser when you next visit the website.

You can alter your browser settings such that you are notified whenever cookies are to be set so that you can accept cookies on a case-by-case basis, such that the acceptance of cookies is excluded in certain cases or in general or such that cookies are automatically deleted upon the browser being closed. Deactivating cookies may limit the functionality of this website.

Cookies which are necessary for electronic communication processes or for the provision of specific functions requested by you (e.g. shopping cart function) shall be stored in accordance with point (f) of Art. 6 (1) GDPR. The website operator has a legitimate interest in cookies being stored for the technically flawless and optimised provision of its services. If your consent to the storage of the cookies and similar recognition technologies has been requested, processing occurs exclusively on the basis of the consent obtained (Art. 6(1)(a) GDPR and § 25 (1) TTDSG); this consent may be revoked at any time.

Insofar as other cookies are stored (e.g. cookies which analyse surfing behaviour), these are addressed separately within this privacy policy.

4.2 Using of ‘Microsoft Teams’ for online Meetings

4.2.1 Purpose of processing

We use the tool ‘Microsoft Teams’ to conduct teleconferences, online meetings, video conferences and/or webinars (hereinafter referred to as: ‘online meetings’). ‘Microsoft Teams’ is a service of the Microsoft Corporation.

4.2.2 Person responsible

The person responsible for data processing in direct connection with the implementation of ‘online meetings’ is MÜPRO Services GmbH.

Please note: When you access the ‘Microsoft Teams’ website, the provider of ‘Microsoft Teams’ is responsible for data processing. However, accessing the website is only necessary in order to download the software to use ‘Microsoft Teams’.

If you do not want to or are not able to use the ‘Microsoft Teams’ app, you can also use ‘Microsoft Teams’ via your browser. In this case, the service will then also be provided by the ‘Microsoft Teams’ website.

4.2.3 Which data are processed?

Various types of data are processed when ‘Microsoft Teams’ is used. The scope of the data also depends on the details you provide before or during participation in an ‘online meeting’.

4.2.4 The following personal data are subject to processing:

User details: e.g. display name or email address, profile picture (optional), preferred language

Meeting metadata: e.g. date, time, meeting ID, telephone numbers, location

Text, audio and video data: you may have the option to use the chat function during an ‘online meeting’. The text you submit there will be processed so it can be displayed in the ‘online meeting’. To enable video display and audio playback, the data from the microphone on your end device and any video camera on your end device will be processed for the duration of the meeting. You can turn off or mute the camera or microphone yourself at any time via the ‘Microsoft Teams’ apps.

4.2.5 Scope of processing

We use ‘Microsoft Teams’ to conduct ‘online meetings’. If we want to record ‘online meetings’, we will inform you transparently of this in advance and request consent if necessary.

If it is necessary for the purpose of recording the results of an online meeting, we will log the chat content. However, this will not normally be the case.

Automated decision-making in the sense of Art. 22 GDPR is not used.

4.2.6 Legal basis of the data processing

If personal data is processed by employees of MÜPRO Services GmbH, section 26 BDSG (German Federal Data Protection Act) is the legal basis for data processing. If personal data are not necessary for the creation, implementation or termination of the employment relationship in connection with the use of ‘Microsoft Teams’ but are nevertheless an elementary component of the use of ‘Microsoft Teams’, Article 6 (1) (f) GDPR is the legal basis for the data processing. In these cases, our interest lies in the effective implementation of ‘online meetings’.

In addition, the legal basis for data processing in connection with ‘online meetings’ is Art. 6, para. 1 (b) GDPR, insofar as the meetings are held within the framework of contractual relationships.

If no contractual relationship exists, the legal basis is Art. 6 para. 1 (f) GDPR. In this regard, our interest again lies in the effective implementation of ‘online meetings’.

4.2.7 Recipient/forwarding of the data

Personal data processed in connection with participation in ‘online meetings’ are generally not forwarded to third parties unless they are specifically intended to be forwarded. Please note that content from ‘online meetings’, as is the case with in-person meetings, often serves to communicate information to customers, interested parties or third parties and is therefore intended to be forwarded.

Additional recipients: the provider of ‘Microsoft Teams’ necessarily obtains knowledge of the above-mentioned data insofar as this is provided for in our contract processing agreement with ‘Microsoft Teams’.

4.2.8 Data processing outside the European Union

Data processing outside the European Union (EU) does not take place as a matter of principle as we have restricted our storage location to computer centres within the European Union. However, we cannot exclude the possibility that data may be routed via Internet servers located outside the EU. This may in particular be the case if participants in an ‘online meeting’ are situated in a third country.

However, the data are encrypted during transmission via the Internet and are therefore secured against unauthorized access by a third party.

4.3 Children and adolescents

Persons under the age of 16 should not submit personal data to us without the authorisation of a parent or legal guardian. We do not request information from children and adolescents, collect information on them or share information on them with third parties.

4.4 Server log files

The provider of these web pages automatically collects and records information in so-called server log files, which your browser automatically sends to us. This information is:

• Browser type and browser version
  
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data shall not be combined with other data sources.

This data shall be collected in accordance with point (f) of Art. 6 (1) GDPR. The website operator has a legitimate interest in the technically flawless presentation and optimisation of its website, and server log files must be logged to this end.

4.5 Enquiries by email, telephone or contact form

If you contact us by email, telephone or contact form, your enquiry and all the personal data obtained (name, enquiry) shall be stored and processed by us for the purposes of handling your enquiry. We do not share this data without your consent.

This data shall be processed in accordance with point (b) of Art. 6 (1) GDPR insofar as your enquiry relates to the performance of a contract or is necessary for the taking of steps prior to entering into a contract. In all other cases, the processing shall be founded on your consent (point [a] of Art. 6 [1] GDPR) and/or on our legitimate interests (point [f] of Art. 6 [1] GDPR), as we have a legitimate interest in the efficient processing of the enquiries addressed to us. The data you submit to us via the contact form remains with us until you request that we erase it, you revoke your consent to its storage or the purpose of storing the data is no longer applicable (e.g. once your enquiry has been fully processed). Compelling legal requirements – in particular statutory retention periods – shall remain unaffected.

4.6 Registration on this website

You have the option to register on this website to be able to use additional website functions. We shall use the data you enter only for the purpose of using the respective offer or service you have registered for. The required information we request at the time of registration must be entered in full. Otherwise, we shall reject the registration.

To notify you of any important changes to the scope of our portfolio or in the event of technical modifications, we shall use the e-mail address provided during the registration process.

We shall process the data entered during the registration process on the basis of your consent (Art. 6(1)(a) GDPR).

The data recorded during the registration process shall be stored by us as long as you are registered on this website. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory retention obligations.

4.7 Processing of data (customer and contractual data)

We collect, process and use personal data only insofar as it is needed in order to initiate, elaborate or modify the legal relationship (inventory data). This occurs on the basis of point (b) of Art. 6 (1) GDPR, which allows for the processing of data for the performance of a contract or to take steps prior to entering into a contract. We collect, process and use personal data regarding the use of our web pages (usage data) only insofar as this is necessary in order to enable the user to use the service or to bill the user for said service.

The customer data collected shall be erased upon conclusion of the order or termination of the business relations. The statutory retention periods shall remain unaffected.

4.8 Data transmission upon conclusion of a contract for online shops, merchants and goods dispatch

We share personal data with third parties only if this is necessary for the purpose of contract processing, for example with the companies commissioned with the delivery of goods or with the bank commissioned with payment processing. Your data shall not be shared otherwise or shall only be shared otherwise if you have explicitly given your consent to this. Your data shall not be shared with third parties for, for example, advertising purposes without your explicit consent.

The data processing shall occur on the basis of point (b) of Art. 6 (1) GDPR, which allows for the processing of data for the performance of a contract or to take steps prior to entering into a contract.

To dispatch your order, we share your postal address and, if applicable, your email address and telephone number with the logistics company commissioned with delivery for the purposes of delivery coordination.

Some products are delivered to you directly by the manufacturer. In this instance, we share your address details with the manufacturer for the delivery of your ordered goods.

4.9 Data transmission upon conclusion of a contract for services and digital content

We share personal data with third parties only if this is necessary for the purpose of contract processing, for example with the bank commissioned with payment processing.

Your data shall not be shared otherwise or shall only be shared otherwise if you have explicitly given your consent to this. Your data shall not be shared with third parties for, for example, advertising purposes without your explicit consent.

The data processing shall occur on the basis of point (b) of Art. 6 (1) GDPR, which allows for the processing of data for the performance of a contract or to take steps prior to entering into a contract. 

In order for us to be able to provide services in advance (payment on account, instalments etc.), we have to protect our legitimate interests and ensure that the use of this type of payment method does not lead to misuse and that consumers are not placed under excessive financial pressure. Our company is therefore connected to a credit reference agency’s credit quality warning system in order to protect itself against default due to inability to pay, misuse through unwillingness to pay and the filing of improper claims by third parties. Before and during any contractual relationship in which we provide our consideration in advance, we have a credit reference agency carry out a credit check on every customer in the form of a credit scoring procedure based on mathematical and statistical methods within the meaning of Art. 22 GDPR. In line with Art. 22 GDPR, your address data alone does not form the basis of the calculated probability – your credit quality – but rather also your particulars (first name and surname) and personal data concerning your payment history.

The data is collected exclusively in order to determine a statistical risk in terms of your ability and willingness to meet financial obligations in future as well as the likelihood of default. In this way, you enable us to make a sufficiently sound decision as to whether to provide you with the contractual consideration in advance and whether we will be able to sustain it. In order for the credit reference agency to carry out such a credit check, we provide it with your particulars (first name and surname) as well as your address data. You can object to the disclosure of your data to the credit reference agency at any time and in any format. In this case, however, the payment options available to you will be limited to payment in advance. We will no longer be able to perform the contract in advance and will potentially have to discontinue any ongoing performance.

5. Social media

5.1 Data processing through social networks

We maintain publicly available profiles in social networks. The individual social networks we use can be found below.

Social networks such as Facebook, Twitter etc. can generally analyze your user behavior comprehensively if you visit their website or a website with integrated social media content (e.g. like buttons or banner ads). When you visit our social media pages, numerous data protection-relevant processing operations are triggered. In detail:

If you are logged in to your social media account and visit our social media page, the operator of the social media portal can assign this visit to your user account. Under certain circumstances, your personal data may also be recorded if you are not logged in or do not have an account with the respective social media portal. In this case, this data is collected, for example, via cookies stored on your device or by recording your IP address.

Using the data collected in this way, the operators of the social media portals can create user profiles in which their preferences and interests are stored. This way you can see interest-based advertising inside and outside of your social media presence. If you have an account with the social network, interest-based advertising can be displayed on any device you are logged in to or have logged in to.

Please also note that we cannot retrace all processing operations on the social media portals. Depending on the provider, additional processing operations may therefore be carried out by the operators of the social media portals. Details can be found in the terms of use and privacy policy of the respective social media portals.

5.2 Legal basis

Our social media appearances should ensure the widest possible presence on the Internet. This is a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR. The analysis processes initiated by the social networks may be based on divergent legal bases to be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 (1) (a) GDPR).

5.3 Responsibility and assertion of rights

If you visit one of our social media sites (e.g., Facebook), we, together with the operator of the social media platform, are responsible for the data processing operations triggered during this visit. You can in principle protect your rights (information, correction, deletion, limitation of processing, data portability and complaint) vis-à-vis us as well as vis-à-vis the operator of the respective social media portal (e.g. Facebook).

Please note that despite the shared responsibility with the social media portal operators, we do not have full influence on the data processing operations of the social media portals. Our options are determined by the company policy of the respective provider.

5.4 Storage time

The data collected directly from us via the social media presence will be deleted from our systems as soon as you ask us to delete it, you revoke your consent to the storage or the purpose for the data storage lapses. Stored cookies remain on your device until you delete them. Mandatory statutory provisions - in particular, retention periods - remain unaffected.

We have no control over the storage duration of your data that are stored by the social network operators for their own purposes. For details, please contact the social network operators directly (e.g. in their privacy policy, see below).

5.5 Individual social networks

Facebook

We have a profile on Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. According to Facebook’s statement the collected data will also be transferred to the USA and to other third-party countries.

We have signed an agreement with Facebook on shared responsibility for the processing of data (Controller Addendum). This agreement determines which data processing operations we or Facebook are responsible for when you visit our Facebook Fanpage. This agreement can be viewed at the following link: https://www.facebook.com/legal/terms/page_controller_addendum.

You can customize your advertising settings independently in your user account. Click on the following link and log in: https://www.facebook.com/settings?tab=ads.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Details can be found in the Facebook privacy policy: https://www.facebook.com/about/privacy/.

XING

We have a profile on XING. The provider is New Work SE, Dammtorstrasse 30, 20354 Hamburg, Germany. Details on their handling of your personal data can be found in the XING Privacy Policy: https://privacy.xing.com/de/datenschutzerklaerung.

LinkedIn

We have a LinkedIn profile. The provider is the LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.

If you want to disable LinkedIn advertising cookies, please use the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

For details on how they handle your personal information, please refer to LinkedIn's privacy policy: https://www.linkedin.com/legal/privacy-policy.

YouTube

We have a profile on YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on how they handle your personal data can be found in the YouTube privacy policy: https://policies.google.com/privacy?hl=en.